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A man from Brampton, Ontario. was told he had to pay $82,000 after his rental car was stolen from his home in Nov.
“It’s going to show up on my credit report. I don’t know where I’m going to get that money now,” Nero Kones told CTV News Toronto.
Kones said that he regularly rents cars from the Enterprise and that he had ordered a car to rent, but when he showed up he was told that none was available and that he had been upgraded to a Ram truck.
“They didn’t have a standard car so they gave me an upgrade to a RAM. I’m a renter, I think it’s a good husband why?”
But within 48 hours Ram’s car was stolen on Kones Road. When he reported the truck stolen to Enterprise he told the credit card he used to pay for the rental did not have insurance to cover the theft of the truck.
Kones was told it was $81,748 worth of Enterprise.
“Now I have to look at the $82,000 refund, I can’t afford to pay at all,” Kones said.
Kones is not alone. Toronto resident Beatriz Leonardo told CTV News Toronto that her husband, who works in construction, also had his rental Ram truck from Enterprise stolen from his driveway in January. It was painted the same day you painted it.
“A dinner. It wasn’t even 24 hours that we had the truck on the road,” Leonardo said.
Leonardo said his family had adequate insurance to cover the theft of the truck, but still had to pay a 500 deductible and they still had expensive tools and stolen property.
Lenardo believes that rental companies need to do more to warn their customers that RAM trucks are a potential target for thieves.
“They’re in the car business, this is what they do. You know there’s an issue with these trucks, so why are they renting them out or at least taking the time to make sure people have good insurance,” Leonardo said.
CTV News reached out to the Enterprise and Mike Wilmering, Citizen Relations with the Enterprises, said in a statement that “it is important to consider customers in financial insurance for damage or theft that occurs during a rental transaction, as as if they had a rental car. themselves.”
“Sometimes customers are mistakenly believed if they did not cause the car loss themselves or witness any damage [for example, vehicle theft, a “hit-and-run” incident in a parking lot, flooding or hail damage] that they are irresponsible,” the statement read. “This is one of the most common misconceptions about rental car damage.”
“It always helps when a customer knows before renting a car what insurance coverage they provide for rental vehicles. The company offers additional optional coverage products that can release the tenant from financial responsibility in many cases. These optional safety packages include damage waiver, personal accident insurance/personal effects coverage and roadside protection. “
When you rent a car the safest way to make sure you are covered is to take out the rental company’s insurance option. If you use your credit card or insurance there may be limitations and you should always call to check to avoid a problem.